also  receive  counseling  and  referral  assistance from  Navy  chaplains  throughout  the  world.  If the   chaplain   is   unable   to   offer   all   of   the assistance   or   services   required,   an   effort is made to refer the person to someone else who can  provide  the  necessary  service  or  assist- ance. An   Information   and   Referral   (I&R)   Direc- tory  is  developed  to  provide  an  accurate,  up-to- date  reference  for  the  chaplain  of  all  the resources available in the local and the military community. DUTIES OF THE RELIGIOUS PROGRAM  SPECIALIST It   is   the   duty   of   Religious   Program Specialists   to   compile   and   maintain   the   I&R Directory.   Setting   up   the   I&R   Directory   and keeping  it  current  is  a  continuous  task.  The  RP must also perform many other functions in sup- port of the chaplain in this area. These functions include: Receiving visitors and telephone calls Scheduling  appointments Maintaining   confidentiality   of   ‘‘privi- leged   communication”   and   personal records Screening Enlisted Service Records Maintaining  the  Ecclesiastical  Reference Library Assisting in referrals Advising  members  on  policies  and  pro- cedures   regarding   humanitarian reassignment or discharge RECEIVING  VISITORS  AND TELEPHONE  CALLS During  the  course  of  any  given  day,  the office of the chaplain may receive many visitors and  telephone  calls.  The  RP  will  be  acting  as the  office  receptionist,  and  will  usually  be  the first one to admit visitors and receive telephone calls. The RP should be cordial and polite to all visitors  and  try  to  provide  a  pleasant,  receptive atmosphere for those people who are waiting to see the chaplain. The RP must be able to solicit the   information   required   from   a   visitor   or   a caller  to  determine  whether  they  are  seeking general   information   or   counseling   from   the chaplain.  If  a  person  is  seeking  only  general information,  the  RP  should  provide  this  infor- mation  if  at  all  possible.  Persons  who  are  seek- ing   counseling   or   other   forms   of   assistance should  be  asked  to  make  an  appointment  with the  chaplain.  If  an  appointment  is  desired, the  RP  should  coordinate  these  requests  with the  appropriate  chaplain  and  schedule  them accordingly. An appointment should be made as timely as possible. SCHEDULING   APPOINTMENTS The  chaplain  will  normally  need  some  basic background  information  from  persons  request- ing  appointments.  This  information  should  be obtained by the RP when the person asks to see the  chaplain.  The  RP  should  take  great  care  to ensure  that  the  provisions  of  SECNAVINST 5211.5B  which  deal  with  the  personal  privacy and rights of individuals are strictly adhered to when  obtaining  any  personal  identifying  infor- mation  for  the  chaplain.  The  information  that should  be  obtained  will  vary  according  to  the needs  of  the  individual  chaplain  but  as  a minimum  should  include  the  following  items: Full name of the visitor Rank,  rate,  or  dependency  status  of  the visitor Activity   to   which   the   visitor   or   the visitor’s sponsor is assigned, if applicable Complete   work   address   and   telephone number CONFIDENTIALITY The  confidentiality  of  all  personal  informa- tion  obtained  by  RPs  for  the  chaplain  must  be 5-2