Responding to Psychological Emergencies
When reality strikes and coping is no longer a
choice, trained chaplains react appropriately. You,
too, must act appropriately. Often it will be your
reaction, your nonthreatening manner, and courtesy,
as well your tone of voice that will mark true
compassion in guiding an overwrought person to a
calmer demeanor. Figure 2-10 offers some insight and
guidelines you can use in responding to situations
involving distraught persons.
Figure 2-10.—Guidelines in dealing with distraught persons.
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