Figure 2-1.—Communicating with a deaf person.
slowly, distinctly, and then listen carefully. Above all,
a caring concern.
Victims of Stress and Burnout
No one is immune to the symptoms of stress or
burnout. Be aware of these symptoms. Remember,
not even you, the RP, will be immune to these
situations. Stress may cause even you to experience a
wide range of feelings, some of which can be quite
unpleasant. A person suffering from stress or extreme
burnout may exhibit feelings and characteristics such
as irritation, anxiety, becoming defensive at
implications, or sadness in response to tragedy or
even normal events. Although these feelings are
natural, you must work at understanding and
recognizing them in yourself, your co-workers, and
the clients who enter the RMF. Helping others to
remain poised and calm is part of your show
beneficial role as an RP.
STRESS.— First you must realize that emotions
and reactions are normal. As an RP, you will be
dealing not only with the client’s emotions but also
your own responses to stressful situations. In coping
with stressful situations, each of us can learn to
respond in an effective way. Try the following
techniques in handling stress:
Develop a buddy system with a co-worker.
Keep an eye on each other and suggest when
breaks are advisable.
Encourage and support your co-worker by
making positive remarks and avoiding the
temptation to criticize.
2-3
